Service Request Booking Guidance

Multi-Session Bookings:

Choosing between starting with for example, a 24-hour block followed by an 8-hour block or vice versa depends on the project's nature and urgency. Here are considerations for possible scenarios:

• Starting with a 24-hour block followed by an 8-hour block: Ideal for projects that require a significant amount of work upfront. If the project's initial phase involves heavy lifting, such as setting up backend infrastructure, performing major development tasks, or migrating substantial amounts of data, beginning with a 24-hour block allows for dedicated time to tackle these larger tasks effectively. Allows for immediate, intensive progress, setting a strong foundation for the rest of the project. This can be particularly effective for time-sensitive projects where initial momentum is crucial. The subsequent 8-hour block can be used for refinement, review, or smaller follow-up tasks that emerge from the work completed during the 24-hour block. This arrangement supports a productive workflow of doing the bulk work first and then addressing any adjustments or additional requirements.

• Starting with an 8-hour block followed by a 24-hour block: Suitable for projects that benefit from an initial assessment or planning phase. If the project requires a detailed understanding or a strategic approach before diving into the heavy lifting, beginning with an 8-hour block allows for this necessary preparation, planning, and client collaboration without committing to a full day's work initially. Can be used to prioritize immediate needs or urgent fixes before undertaking a broader scope of work. This approach ensures that critical issues are addressed promptly, potentially avoiding complications in the later stages of the project. Provides an opportunity to align on expectations and outcomes with the client before embarking on the more intensive work phase. The insights gained and the feedback received during the 8-hour block can inform and optimize the execution of the subsequent 24-hour block.

• Recommendation: Assess the project's scope and your expectations before deciding. If the project demands a significant upfront investment of time and resources, or if you need to establish a strong foundation quickly, start with the 24-hour block. If it benefits from initial planning, assessment, or addressing urgent smaller tasks first, begin with the 8-hour block. Communicate with me prior to your booking about your priorities and expectations. Understanding your  perspective can help me guide you  in choosing the most effective approach to scheduling the work blocks. Ultimately, the best approach is tailored to the specific requirements of the project and your preferences, ensuring that I can deliver the highest value within the allocated time.

Multi-Session Discounts

Enjoy a discount when you book more than one session:

• Book two sessions and receive a 5% discount on the total invoice.
• Book three or more sessions and receive a 10% discount on the total invoice incentivizing comprehensive project engagement.
• Each booking will be reviewed to apply the appropriate discounts based on the number of sessions booked. This personalized review ensures you receive the best value for your engagement.

Invoice and Payment

• Invoicing: Upon confirming your project booking, rest assured that no immediate payment is required to secure your spot. To facilitate a smooth start to our collaboration, an invoice reflecting the detailed breakdown of services—and any discounts for booking multiple sessions for longer engagements —will be promptly emailed to you. 
• Payment Before Project Commencement: To ensure a focused and efficient project kickoff, we kindly request that the invoice be settled before the start date of your project. This pre-payment policy supports the allocation of resources and scheduling, ensuring your project receives the attention it deserves right from the onset.
• Secure Payment Options: Offering you secure and convenient payment options to enhance your experience, making it easy for you to fulfill the invoice requirements and commence the project with peace of mind.

By implementing these strategies, you not only incentivize longer-term engagements but also maintain a transparent and client-friendly booking and invoicing process. Explore the service blocks below, reserve your booking, and let's transform your Microsoft 365 and SharePoint landscape together.